$5 Flat Rate Shipping and Free Shipping at $75

Policies

Shipping Policy

Your order will be shipped within 5 BUSINESS days after you purchase unless otherwise discussed. 

Shipping

We offer $5.00 flat rate shipping on all orders and free shipping on all orders over $75.00.  All orders are shipped USPS First Class (3-4 Business Days) or Priority Mail (1-3 Business Days) depending on weight. However, since we have no control over the postal service once a package leaves our hands, we cannot guarantee arrival times after shipment. 

Please feel free to send me an email at nicole@thistleandbunny.com if you have a specific "need by" date in mind.

We offer FREE Shipping on all US orders of $75 or greater (after all discounts have been applied, minus local taxes.)

International orders can take anywhere from 5-20 days.

USPS Flat Rate Shipping: $5.00

International Shipping is currently limited to Mexico and Canada, your rate will be calculated at check out based on your purchase weight and ship to address. 

Rush shipping is via USPS $18.00 for the continental USA. Times may vary and I will contact you before hand with estimated delivery time.

Return/Exchange Policy

We offer store credit for unsatisfactory items returned within 10 days of delivery and items must be in brand new, unused condition. We cannot accept the return if it has been worn or used in any way. 

If you receive something in error or is damaged, please contact us so we can correct it right away! 

We do not offer refunds or accept exchanges. Exchanges can be purchased with the applied store credit which you will receive via an email gift code. Store credit never expires. 

Returns must be pre-paid by you and we recommend using a traceable service such as USPS. 

All Accessories and Clearance Sale styles are FINAL SALE. 

Returns will be processed within 3-5 business days of receipt.

email: nicole@thistleandbunny.com

Send Returns To: 

Thistle and Bunny

243 Lime Ridge Rd

Poughquag, NY 12570

Need to change or cancel your order?

You can cancel your order up to 24 hours after the order was placed. Orders after that period are ineligible for cancellation. 

We DO NOT accept changes once your order has been placed, we have no way of keeping track of them and cannot be held liable, so please be sure to look over your order and double check to ensure everything is correct BEFORE placing your order.  Please ALSO CHECK YOUR SHIP TO ADDRESS BEFORE PLACING THE ORDER.

Where do your items come from?

Our clothing is sourced from various manufacturers and companies throughout the US, Europe, and Asia.  

I have not received my package, what do I do?

We are not responsible for lost packages of any kind, domestic or international. If you would like to purchase insurance on your items please contact us before placing your order and we will add it onto your shipping cost. You must also contact the Post Office with your tracking number to file a claim, if you have not received your package, so they can investigate.

-All International packages come with insurance already built into the shipping cost.

Care and Cleaning

All Items purchased: Machine Wash Inside Out in Cool Water with Organic Phosphate Free Detergent. Tumble Dry on Low or Hang to Dry. All cotton should be laid flat to dry- no machine drying! Tutus of any kind should be ironed on a VERY low setting, preferably steamed to achieve fluffy and wrinkle-free tulle or chiffon.